FAQ

Cost of Shipping and Duties

The cost of shipping varies based on your address. It is calculated after you have entered a shipping address on your order.

Please note our products ship from the United States and duties will be added to your shipping costs. 

Returns and Refunds

As your order was custom made, we do not accept returns or process refunds.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@rsvp33.com

Shipping

To return your product, you should mail your product back to the address on the label.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the shipping costs will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are return shipping an item you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.